All items purchased through Lou's Relics can either be picked up from our store at 345 Millerton Road, Lakeville, Connecticut or they can be shipped directly to you. UPS, FedEx and DHL (international) will be used for items that can be shipped within the size and weight limits of those carriers. For items that exceed these parameters, either freight or our household moving company can be used. To inquire about using Arnoff Moving to deliver goods purchased from Lou's Relics, please
e-mail us at firstname.lastname@example.org and we will get back to you ASAP with a shipping quote.
Any time a shipping quote is needed, we ask that you do so in advance of making your purchase. We want all of our customers to feel satisfied with every aspect of their purchasing experience at Lou's Relics. It is best that you understand the complete cost of your purchase, including the cost to ship it, prior to completing the purchase. This avoids any unpleasant surprises!
We accept payment by MasterCard, Visa, American Express, cash, money orders, or certified check. Sales tax will be applied to orders being shipped to Connecticut, New York, Massachusetts and Florida. Items will not be released without full payment.
The purchase price does not include handling, packing, delivery or shipping. In some cases, a price for shipping and handling will be stated with the item. We will gladly make delivery arrangements, obtain shipping quotes or provide a list of shipping companies if requested. Please contact us if you require any of this information. We suggest strongly that you insure your item(s) while in transit.
All items must be picked up, shipped or delivery arrangements made and communicated to us within five business days from the date of purchase. Lou's Relics is not liable for damages that may occur to an item left over ten days in one of our facilities. These items are also subject to a monthly storage fee of 5% of the purchase price or a $25.00 minimum whichever is greater.
Lou's Relics highly recommends that shipping quotes be obtained prior to purchase. There is no relationship between price paid for an item and cost of shipping. We want to avoid “sticker shock” as regards to shipping costs after a purchase has been completed.
Customer satisfaction is our one of our key objectives. If you are unhappy with your purchase, you may return your item for a refund of the purchase price under the following conditions: